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Frequently Asked Questions

Frequently

Asked Questions

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Services

The teleconsultation can be scheduled as an alternative to the patient’s return in-person consultation, referring to the same complaint treated in the initial in-person consultation, and if a new physical examination of the patient is not necessary for follow-up. The return must be scheduled within 30 days after the initial consultation.

Refers to a session for guidance on pet management. In this case, no type of diagnostic definition, therapeutic approach, exam request or prescription is performed. Depending on the case, it can become a telescreening, with an indication to schedule a veterinary consultation or consultation with a specialist.

General clinic consultation, vaccination, application of subcutaneous and intramuscular injectable medications, subcutaneous fluid therapy, issuance of travel health certificate, strip urine test, ear cleaning, eye examination with fluorescein, Wood’s lamp test, Schimmer test, blood pressure measurement, blood glucose measurement using a glucometer, among others (to be consulted).

Services are available for dogs and cats.

Yes, in addition to the private consultation, the Petlove and Pet Mais Vida health plans are accepted. You must check your plan’s availability to access the desired service.

Appointments

Home care is provided by scheduling and completing a brief questionnaire with the aim of guiding the veterinarian regarding the products and materials that should be taken to the appointment. For this option, the first consultation must be at the clinic and from then on the remaining consultations can be scheduled at home.

The neighborhoods for which home service is available are: Nova Campinas, Gramado, Bairro das Palmeiras, Jardim das Paineiras, Jardim Santa Marcelina, Cambuí, Parque da Hípica and Jardim Proença. For other neighborhoods, please get in touch to check the possibility of this service.

The neighborhoods for which home care is available are: Vila Olímpia, Vila Nova Conceição, Moema, Itaim Bibi, Alto de Pinheiros, Pinheiros, Brooklin Novo, Brooklin, Cidade Monções and Campo Belo. For other neighborhoods, please get in touch to check the possibility of this service.

Services in the city of São Paulo are provided biweekly, by appointment.

No, only scheduled appointments are provided. In urgent/emergency cases, you should seek out the veterinary hospital you trust.

Communication

It is possible to schedule an appointment via email, WhatsApp and the GuiaVet app.

It is possible to communicate via email, WhatsApp and the GuiaVet app – which is available at no cost to the tutor. Furthermore, through the app it is possible to monitor medical records, vaccines, medications, appointments, receive medical prescriptions, receive notices and send/receive messages.

Messages will be answered during business hours, depending on the professional’s availability.

If possible, yes, as around 85% of diagnoses are formulated by obtaining the animal’s detailed history. The more information the person can provide, the greater the chances of formulating appropriate diagnostic hypotheses and requesting the necessary tests.

To check the value and payment method for the services offered, please contact us via WhatsApp or email.

Advertising within the scope of Veterinary Medicine is regulated by CFMV Resolution No. 780/2004. According to legislation, promotional materials for veterinary services, whether printed or digital, cannot contain express information on amounts charged for services or payment methods.

Yes, on the Instagram account @marinalouza.veterinaria content is posted with tips and relevant information for dog and cat owners. And tutors can make comments on the post regarding the topic covered, if they have any doubts about the information.

Vaccination

Pet owners know how important it is to keep their vaccinations up to date. Not only to preserve your pet’s health, but also to avoid problems with your own health, as many diseases are transmissible to people (zoonoses). It is important to vaccinate dogs and cats when they are still puppies and have their vaccinations boosted annually. The essential vaccines for dogs are multiple protection and against rabies, and there are optional vaccines, including flu vaccination and giardiasis. Cats are vaccinated with multiple and anti-rabies protection. It is worth mentioning that vaccinations should be boosted annually.

Just like people, animal vaccines have an expiration date. Therefore, from the moment you miss a dose, depending on the number of days, your pet is unprotected. In some cases, if it is a booster dose, it may be necessary to take the full vaccination again.

Typically, daycare centers request that the animal has had multiple protection vaccines against rabies and kennel cough (flu), as well as request periodic control against ectoparasites and verms. The requirement may vary depending on the establishment.

Yes, elderly animals also need to be vaccinated because they are also exposed, whether through contact with people who were away from home or during visits to veterinary clinics and pet shops, among others. Doses need to be applied once a year.

The main reason is the fact that the puppy does not yet have sufficient immunity to come into contact with other animals, as well as travel through external environments, such as parks. Therefore, when contracting a verm, virus or bacteria, the chances of developing a serious condition are high. In addition, it is worth remembering that among the diseases are zoonoses, that is, those that are also transmissible to humans.

It is recommended that the puppy goes outside at least one month after completing the vaccination protocol.

Alimentation

Food must be appropriate to the species, age, size and health condition of the animal. Dogs and cats have different nutritional needs. Generally, high-quality commercial foods formulated specifically for dogs or cats are recommended. It is important to avoid toxic foods for pets, such as chocolate, onions, grapes and others.

The dog food manufacturing process begins with the formula. This is developed according to the characteristics of the animals you intend to feed and will be very important in determining whether the feed is of good quality. The development of the formula takes into account age, size or specific breed, as well as health conditions.

In Brazil, the Ministry of Agriculture, Livestock and Supply (MAPA) regulates animal feed manufacturing operations. There are quality standards that need to be adopted to meet the requirements of this legislation.

To know if the food is of good quality, the ideal is to consult the ingredients and the nutritional table on the product packaging to check the amount of proteins.

The manufacturer must describe the type of protein used. Furthermore, protein must be the first ingredient in the formula. On the food label, it is important to note that the ingredients are listed in the order of greatest and least use in the formula.

Avoid foods that start their composition as corn, wheat bran or other carbohydrates. These are cheap and unhealthy food compositions that are not easily digested by animals.

To ensure that a feed is of quality, we also need to analyze how the proteins are specified on the label. Feeds that do not specify the type of meat, indicating only “animal meat” should be avoided.

As for carbohydrates, give preference to more complete ones such as tubers or whole grains. This way your pet stays full for longer and prevents blood sugar spikes.

Avoid foods that use artificial colors, flavors, and preservatives, as these components can cause

Yes, you can offer your pet natural food, but it is important to do it correctly and safely. Natural food can be a healthy option if it is well planned and balanced to meet your pet’s specific nutritional needs. You should seek advice from a veterinarian specialized in dog and cat nutrition and prepare food safely to avoid the risk of food contamination.

Cats are considered carnivores, and therefore have a greater need for protein and fat of animal origin in their diet when compared to dogs – which are considered omnivores, which means they can obtain nutrition from plant and animal sources. Therefore, dog food may contain plant-based foods that may not suit your cat’s stomach.

Furthermore, cats’ bodies cannot synthesize taurine and they need it in their diet. Dog food does not contain this ingredient in its formula, as dogs do not need it and that is when nutritional problems can occur if the wrong diet continues. One of the functions of taurine is to ensure the correct functioning of the heart and vision in felines.

On the other hand, cat food tends to be more concentrated in animal fat and protein, in addition to being higher in calories. So, if a dog consumes cat food for a long time, it can start to gain weight quickly, leading to canine obesity, which in turn can trigger other diseases.

Cats have inherited the habit of consuming small portions of food throughout the day. This is already different for dogs, which are animals that eat few meals.

Another difference is the speed at which cats and dogs consume their food. Cats ingest their food slowly, while dogs, for reasons of dominance and competition, especially if fed close to other dogs, tend to consume their food quickly.

Regarding the correct way to feed these animals, firstly, you must know the daily amount and type of food to be offered to these pets, as it will vary according to the species, breed, sex, age, reproductive status, possible diseases current status and level of physical activity.

On the back of the food packaging, you can consult the suggested daily amount of food or follow your veterinarian’s recommendation. Furthermore, if you opt for natural food, you should consult a veterinarian specialized in nutrition to create an appropriate diet for your pet. Subsequently, the eating habits of each species must be taken into account, as mentioned above.

For dogs, you can establish fixed meal times and divide the daily amount into two or three portions throughout the day. While for cats, the food must be available in their feeder all day, and can be divided into portions.

If you have both cats and dogs in the house, it is important to take care to keep their food separate. You can, for example, place the cat’s food in a place that is difficult for the dogs to access, a place that requires climbing or that is in an enclosed space.

Health and wellness

Signs of illness in pets may include apathy, vomiting, diarrhea or constipation, urinating more or less than normal, eating more or less than normal, developing aggressive or withdrawn behavior, difficulty breathing, becoming tired easily. and etc. It is important to consult a veterinarian if you notice any changes in your pet’s behavior or physical health. The sooner you get a proper diagnosis and treatment, the greater the chances of your pet recovering.

Regular hygiene is important to maintain your pet’s health. This includes, for example, periodic baths, hair brushing, dental cleaning, nail cutting, ear and eye cleaning – when necessary. The frequency of this care depends on the species, breed and lifestyle of the animal.

Several diseases can be avoided if we keep our pets’ hygiene up to date, starting with bathing, which prevents the accumulation of dirt that can cause illnesses. Furthermore, bathing your pet allows you to observe its entire body, ensuring that there are no fleas, ticks and even wounds and allergies on the skin that you had not noticed before.

In turn, brushing the hair helps to avoid knots, tangles, accumulation of dirt and an infestation of parasites that are not noticed by the tutor.

Furthermore, oral hygiene is of great importance as it prevents tartar and the proliferation of bacteria throughout the animal’s body.

A clean environment is also essential. A large part of the bacteria and parasites are found in the environments frequented by pets. Feeders and drinkers need to be cleaned daily. The water must be clean.

Finally, be careful with cleaning products. Many chemical substances can harm pets if they are ingested or come into contact with the animal’s skin, so always choose products that do not harm your pet’s health.

Dogs generally need more physical exercise than cats. The amount and type of exercise varies depending on the breed, age and health of the animal. Daily walks and time for play are essential to keep your pet healthy and happy. Indoor cats benefit from toys that encourage hunting and movement.

It is important to encourage your animal to exercise daily, this can avoid several complications, both physical and mental. Obese pets can suffer from bone and muscle problems and even diseases such as diabetes, which makes the importance of exercising obvious, in addition to maintaining a complete diet (with all the necessary nutrients), guided by a veterinarian. Furthermore, pets that are sedentary and spend a lot of time alone can develop depression.

Taking care of your pet’s health should not only occur when he gets sick. It is important to monitor your pet’s health before it develops any illness. This is preventative medicine.

Preventative medicine begins on the first visit to the veterinarian, as soon as you adopt or purchase your pet, whether it is a puppy or an adult. At this appointment, the veterinarian will carry out a check-up, plan a vaccination and ectoparasite control schedule, as well as help you with the daily care of your pet.

It is important to emphasize that preventive medicine should be part of your pet’s management throughout its life. Elderly dogs, for example, need veterinary monitoring every 6 months to identify any changes early. Never neglect booster doses of vaccines and take your pet for regular check-ups.

Ensure that he has a safe place to travel, check that this place has the appropriate temperature, take your pet’s objects (bed, water bowl, toys, etc.), at stops get off with him so he can pee/poo and exercise and check if your pet is healthy to travel.

Behavior

The best approach is prevention and positive training. Rewarding desired behaviors and consistently ignoring or redirecting unwanted behaviors can help. In cases of persistent behavioral problems, it may be helpful to consult an animal behaviorist.

Here are some tips on how to avoid this problem with your pet: spread several “bathrooms” around the house (as your pet learns, you reduce the number); place a hygienic mat (in the case of dogs) or a litter box (in the case of cats) in the places where he tends to make mistakes most frequently (and clean the places where he makes mistakes with an enzymatic remover product – found in pet stores); always keep your pet’s “bathroom” clean; reward correct answers with treats (positive reinforcement) and avoid scolding him when he makes mistakes. You need to be patient and repeat these tips for several days in a row to try to redirect it to the correct location.

Firstly, observe how long after eating he usually defecates, increase the number of bathrooms around the house or place more than one bathroom option, reward him when he gets the spot right, don’t scold him when he does it in the wrong spot and, for that matter, Finally, you must clean the error sites with an enzymatic product that can be found in pet stores.

The behavior of asking for food on the part of animals is not always related to food, but owners often make this association. This can lead animals to become overweight, causing them to associate their actions with food as a form of reward. Introducing varied activities, such as games and exercise, can break the cycle of waiting for food, bringing benefits such as reducing anxiety, nervousness and improving physical conditioning.

For cats living indoors, providing outdoor activities, feeders in challenging and unusual locations, access to food toys such as puzzles, for example, will stimulate their necessary daily movement. As for dogs, exercising with their owners, such as walking, running and playing with balls, can strengthen the bond with the animal.

Spending more time with your pet and encouraging him in different activities can trigger the release of oxytocin, the love hormone. This will make them happier, strengthening the relationship between owner and animal.

Environmental enrichment involves a set of activities, carried out individually or together, to adapt and modify the environments of various animal species, including cats and dogs. Its purpose is to stimulate the natural behaviors and abilities of animals. This approach implies that the stimulus must be present in the animals’ environment for a short period of time, allowing curiosity and interaction with the enrichment provided.

When done properly, environmental enrichment is an effective strategy, as it creates suitable conditions for the natural behaviors of dogs and cats to manifest themselves. Furthermore, it contributes to the prevention and treatment of diseases that may arise due to negative emotional factors.

For example, generalized anxiety may be related to diseases in the feline lower tract. In these cases, environmental enrichment for cats can reduce stress and anxiety, preventing complications and other health problems.